Refund policy

Return & Exchange Window

• You may request a return or exchange within 3 days of receiving your order.

• Products must be unused, in original packaging, and include all tags and the original invoice.

Eligibility for Return/Exchange

You may request a return or exchange if:

• The product received is defective, damaged, or incorrect

• Items are missing from your order

Exceptions:

• Personalized or custom products are not eligible for return or exchange unless they are defective

• Items purchased from third-party retailers must follow the retailer’s return policy

• Accessories or items under promotional sales may be non-returnable

How to Initiate a Return or Exchange

Please contact our customer support team with your order details:
Email: sales@movemeant.co.in
Phone: +91 9671835999

• Provide your order number and reason for return/exchange.

• Pickup will be arranged by our logistics partner, subject to their availability and service coverage.

• In cases where pickup is not available, customers may be required to self-ship the product and provide proof of dispatch.

Inspection & Refund Process

• Once the product is received at our warehouse, it undergoes a quality check (QC).

• If the return is approved, the refund will be processed via digital mode (as decided by the company) within 10–15 business days.

• Refunds will only be initiated after the product is received and passes QC.

• If the product is used, damaged, or missing tags, the return/exchange request may be rejected.

Shipping Charges

• In case of a defective or incorrect product, return shipping is free.

• For all other reasons, shipping charges will be borne by the customer on actuals.

Important Notes

• Risk of damage or loss remains with the customer until the product is received and cleared by QC.

• Orders may be cancelled before dispatch for a full refund.

• Any changes to this policy will be updated on our website.