FAQs

General

What types of suitcases do you offer?

We offer a wide range of hard-shell and soft-shell luggage including cabin-sized carry-ons, check-in suitcases, and trolleys. Our products are designed to suit the needs of all types of travelers.

Are your suitcases suitable for international travel?

Yes, our suitcases are compliant with most major airline size and weight restrictions for both cabin and check-in luggage. We recommend checking your airline’s specific requirements before traveling.

What materials are your suitcases made of?

Our suitcases are made using high-quality, durable materials including polycarbonate and polypropylene, designed to offer superior protection and long-lasting performance.

Are the suitcases waterproof?

Most of our hard-shell suitcases are water-resistant, helping to protect your belongings from rain and spills. Specific waterproof properties may vary by model—please check product details.

Orders & Delivery

How can I place an order?

You can place an order through our official website by adding items to your cart, entering your shipping details, and making a payment through our secure payment gateway.

Where do you deliver?

We offer delivery across India and select international destinations. Availability will be confirmed at checkout.

How long does shipping take?

Standard shipping typically takes 3–7 business days, depending on your location.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

Returns, Exchanges & Warranty

What is your return policy?

You may request a return or exchange within 3 days of receiving your order, provided the product is unused, in its original packaging, and includes all tags and invoices.

How do I initiate a return or exchange?

Contact our customer support via email or use the returns portal on our website. Provide your order number and reason for return/exchange, and we’ll assist you with the process.

Do your suitcases come with a warranty?

Yes. All our suitcases come with a 2-year international limited warranty covering manufacturing defects.

How can I claim warranty service?

Reach out with proof of purchase and details or photos of the defect. We will assist you with repair or replacement as per the warranty policy.

Features & Usage

Are your suitcases lightweight?

Yes, our suitcases are designed to be lightweight yet strong, ensuring ease of travel without compromising durability.

Do you offer suitcases with expandability or additional compartments?

Expandability features are available on select models. Please refer to individual product descriptions for details.

Need More Help?

For any further assistance, please reach out to our customer support team via the contact details provided on our website.